RETURN & EXCHANGE POLICY

At Birai Boutique, every piece is carefully made, inspected, and prepared before it reaches you. Because many of our skirts are produced in limited quantities, all sales are final.

At this time, we do not accept returns or offer refunds. However, we understand that sometimes you may need a different fit, so we are happy to offer size exchanges, subject to availability and the conditions below.

SIZE EXCHANGES

Need a different size? You may request a size exchange within 7 days of the carrier-confirmed delivery date.

Exchange requests received after the 7-day window will not be accepted.

To request an exchange, email biraiboutique@gmail.com and include:

• Your order number
• Full name
• The size you would like to exchange for

Please do not send your item back until your exchange request has been approved.

All size exchanges are subject to availability. Because many of our styles and colors are produced in limited quantities, we cannot guarantee that your requested size will still be available.

EXCHANGE CONDITIONS

To qualify for a size exchange, the item must be returned in its original condition:

• Unworn and unused
• Unwashed
• All original tags attached
• In its original packaging
• Free of stains, makeup, deodorant marks, perfume, or other odors
• Free of pet hair
• Free of alterations, damage, or any signs of wear

Items that do not meet these conditions will not be eligible for an exchange.

NON-ELIGIBLE ITEMS

The following items are final sale and cannot be exchanged:

• Gift cards
• Clearance items
• Black Friday items
• Items specifically marked Final Sale
• Items purchased during promotions specifically identified as Final Sale

Free shipping promotions are eligible for size exchanges as long as all exchange conditions are met. The customer is responsible for all shipping costs associated with the exchange.

SALE & PROMOTIONAL EVENTS

Items purchased during sale events — including but not limited to Labor Day Weekend Sale, Black Friday, and other time-limited promotions — are strictly final sale.

No exchanges, no store credit, no exceptions.

All sale prices are clearly marked at the time of purchase. By completing your order during a promotional event, you acknowledge and agree that the item is non-exchangeable.

EXCHANGE SHIPPING COSTS

For approved size exchanges, the customer is responsible for:

• Shipping the original item back to Birai Boutique
• Shipping costs for the replacement size

Original shipping charges, if any, are non-refundable.

All exchange returns must be sent using a trackable shipping service. A valid tracking number is required for all exchange returns. Birai Boutique is not responsible for packages that are lost, damaged, or cannot be verified as delivered to us.

Once your return is received and inspected, we will process the approved size exchange.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If your item arrives defective, damaged, or incorrect, please contact us within 7 days of the carrier-confirmed delivery date at biraiboutique@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the defect, damage, or incorrect item

If the issue is confirmed to be our error, Birai Boutique will cover the applicable shipping costs to make it right.

QUESTIONS?

If you have any questions about your order or a size exchange, contact us at biraiboutique@gmail.com.

We typically respond within 1–2 business days.

By completing a purchase with Birai Boutique, you acknowledge and agree to this Return & Exchange Policy.